The Knowledge Hub
Welcome to The Knowledge Hub.
Here, you will find all the content available in the KAM Insight portfolio.
If you have any questions or would like to find out about our bespoke research, please contact hello@kaminsight.com
Our latest releases
5 key facts on moderating alcohol consumption
An infographic showing how Brits are moderating their alcohol consumption
Read More5 key facts on what drives venue choice
An infographic showing what’s important when choosing a venue.
Read More5 key facts on food decisions
An infographic showing how customers decide what to eat.
Read MorePlan to Plate 2024 – Q2
In partnership with Paytronix, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.
Read MoreUK Hospitality Salary Survey: Key Take-outs
Originally presented at HRC 2024, this presentation takes you through the key take-outs from the 2024 ‘Largest UK Hospitality Salary Survey’
Read MoreHuman vs Machine
Originally presented at HRC 2024, this presentation shows how People Tech can support Hospitality employees.
Read MoreWhat really irritates your customers
Originally presented at HRC in March 2024, this presentation shows what really irritates Hospitality customers and how tech can help.
Read MoreThe UK’s Largest Hospitality Salary Survey
This annual survey is based on feedback from 1,328 hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.
Read More5 key facts on Competitive Socialising
An infographic showing 5 key stats on Competitive Socialising
Read More5 key facts on researching a venue
An infographic showing where and how consumers research hospitality venues.
Read MoreLeased & Tenanted Spotlight
Originally presented at our L&T Spotlight, this presentations shows the wants and needs of both pub licensees and their customers.
Read MoreThe Licensee Index 2023
Now in its sixth year, ‘The Licensee Index’ is the operator benchmarking sentiment tracker for the UK leased and tenanted pub sector.
Read MoreReports & Whitepapers
View and download our industry-leading reports and whitepapers.
Plan to Plate 2024 – Q2
In partnership with Paytronix, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.
SEE MOREUK Hospitality Salary Survey: Key Take-outs
Originally presented at HRC 2024, this presentation takes you through the key take-outs from the 2024 ‘Largest UK Hospitality Salary Survey’
SEE MOREHuman vs Machine
Originally presented at HRC 2024, this presentation shows how People Tech can support Hospitality employees.
SEE MOREWhat really irritates your customers
Originally presented at HRC in March 2024, this presentation shows what really irritates Hospitality customers and how tech can help.
SEE MOREThe UK’s Largest Hospitality Salary Survey
This annual survey is based on feedback from 1,328 hospitality employees and aims to provide a benchmark of current salaries and benefits available as well as what is important to these employees.
SEE MORELeased & Tenanted Spotlight
Originally presented at our L&T Spotlight, this presentations shows the wants and needs of both pub licensees and their customers.
SEE MOREInfluencing customers in-venue
Originally presented at RMI 2024, this presentation shows how hospitality brands can most effectively influence the customer in venue.
SEE MOREGeneration Z: All Grown Up
When we look at what influences venue choice, the key elements- quality, range, value for money are still at the top for Gen Z, so there’s no need to reinvent the wheel. What what we DO need to do is look at the significant differences in the thoughts and feelings towards technology, alcohol, and diets, that will allow venues to make themselves attractive to this age group.
SEE MOREAttracting and Retaining Hospitality Employees
Check out our presentation from the BII People Conference focused on our recent research on recruiting and retaining talent in hospitality.
SEE MOREWebinars & Vlogs
Pub Roadmap: the headlines & panel
Katy Moses, founder/MD at KAM, delves into latest pub customer research from the Pub Roadmap report with Steve Alton from the BII, Joby Mortimer from Brakes and Jez Galaun from Brixton Brewery.
SEE MORE & WATCHCompetitive Socialising: the headlines
Originally presented at the “Competitive Socialising: Power of Play’ event in May 2023, Katy Moses, founder/MD at KAM, shares headlines from our latest Competitive Socialising report (available to “Access All Areas” subscribers) looking at how customer demand for activity-led socialising is growing and how operators and brands can keep up!
SEE MORE & WATCHThe Golden Years: the headlines
Originally presented at RMI 2023, Katy Moses, founder/MD at KAM, shares headlines from our latest research looking at the invaluable 65 years+ age group – The Golden Years (available to “Access All Areas” subscribers) She highlights how invaluable this growing customer group is and how hospitality operators should more actively embrace the older customer.
SEE MORE & WATCHThe Hospitality Employee of the future
A presentation prepared specifically for the UK Hospitality ‘Work & Skills’ event, Katy Moses shares research on the evolving demands and expectations we’re seeing from younger employees and highlights how employers may need to think differently to attract and retain them.
SEE MORE & WATCHThe Value of Local
Katy Moses, founder/MD at KAM, delves into the ever-growing importance of food provenance for customers and hospitality venues with Kate Nicholls from UK Hospitality, Joby Mortimer from Brakes, Simon Wright, a founder of the Welsh Independent Restaurant Collective, and Sophie Cohlquoun from the Welsh Government’s Insights programme, who shares a fascinating case study of the “Value of Welshness.”
SEE MORE & WATCHCBD infused drinks
Laurence Brown, Senior Insight Manager at KAM, shares research that shows the continued growth of CBD-infused drinks and what this means for hospitality operators.
SEE MORE & WATCHInfographics
5 key facts on moderating alcohol consumption
An infographic showing how Brits are moderating their alcohol consumption
SEE MORE & WATCH5 key facts on what drives venue choice
An infographic showing what’s important when choosing a venue.
SEE MORE & WATCH5 key facts on food decisions
An infographic showing how customers decide what to eat.
SEE MORE & WATCH5 key facts on Competitive Socialising
An infographic showing 5 key stats on Competitive Socialising
SEE MORE & WATCH5 key facts on researching a venue
An infographic showing where and how consumers research hospitality venues.
SEE MORE & WATCHThe Licensee Index 2023
Now in its sixth year, ‘The Licensee Index’ is the operator benchmarking sentiment tracker for the UK leased and tenanted pub sector.
SEE MORE & WATCHAccess All Areas
Unparalleled access to the latest industry trends, expert analyses, and cutting-edge research that will empower you to stay ahead of the curve.
Plan to Plate 2024 – Q2
In partnership with Paytronix, this quarterly report tracks UK consumer behaviour with regards to hospitality venues.
SEE MOREPub Roadmap: the headlines & panel
Katy Moses, founder/MD at KAM, delves into latest pub customer research from the Pub Roadmap report with Steve Alton from the BII, Joby Mortimer from Brakes and Jez Galaun from Brixton Brewery.
SEE MOREThe Pub Roadmap
In partnership with the BII and supported by Brakes and Brixton Brewery, this research report forms part of an essential toolkit, based on real data from our sector to allow operators to assess their businesses against the opportunities available to them.
SEE MORELow and No 2023
KAM have carried out a deep-dive research study, in partnership with Lucky Saint, into the current attitudes and behaviour towards Low and No alcohol. The report shows that the movement has gone beyond January, it’s becoming ingrained in people’s lives throughout the year. With as many UK adults actively moderating during the summer as they do during ‘Dry January’, moderating has moved beyond a single month in the year, and beyond simplistic definitions of ‘drinkers’ and ‘non-drinkers’. For venues, the opportunity remains. With massive numbers still entering the category, we need to provide consumers with the best possible experience whatever the occasion.
SEE MOREThe State of The Hospitality Nation
Propel and KAM have carried out a deep-dive research study into the current outlook of the UK’s hospitality sector. The survey, which is produced in association with Mapal Group, sought to examine the key issues currently impacting the industry, whilst also looking ahead to what the next 12 months might bring. This research will allow businesses to benchmark their performance and experiences against the wider sector.
SEE MORECompetitive Socialising: Winning a New Occasion 2023
Unlike with the paradox of choice where less is more, the increase in options for customers is only going to be a good thing, but that does mean that they will likely become more demanding, more knowledgeable and more particular when it comes to the venue of choice. Therefore, to win in the growing sector, venues must deliver a great experience, which starts by understanding your customers and what they want.
SEE MORE